In my years of leadership, one vital item that continues to gurgle to the top determining the health of a team member and ultimately the entire team is role clarification. Just this week, I was reminded again how often simple clarifications are missed and how they impact decisions and conversations.

I was having a second conversation which some would call “hard” with a leader after a first with their colleague. Come to find out, that first one wasn’t necessary, but only because the second one clarified both of these leader’s roles. Totally changed that conversation and explained some odd, head scratching moments over the past two years. I felt bad, but not for long when this leader said, “Yeah, that happens a lot.”

They may be right more than they know. Hopefully in their context they can work to lower that frequency. Speaking of context, there seems to be a common thread of how role clarification gets missed. That thread can be summed up in one word: CHANGE.

If it’s true that change is constant, then it must be true that clarification also needs to be constant. For example…

• If a team member receives a new title or responsibility, repeated clarification for everyone is necessary. A one-time announcement by email, social media post, or meeting announcement doesn’t suffice. And just stating the title doesn’t cover it. Consider delivering a brief job description, purpose for the title, and who is impacted by this role; it probably wouldn’t hurt to update the organization chart. What may seem like a small change is still change.
• When a new team member is added (no matter the level), repeated clarification for everyone is necessary, particularly if the position is a new position. One could ask, “So whose responsibility is that?” My opinion, it’s the primary responsibility of the new team member’s immediate supervisor; in the case of their reporting to a board, then the board should own this task. Please avoid making it the new team member’s responsibility to explain why their job was created, what their job is, and what the new organization chart looks like. If that’s how your leadership rolls, you may be looking to refill this position sooner and more often than you’d like. It may seem obvious, but adding new team members is change.
• When your organization is growing or goes through any major leadership shift, repeated clarification may seem like overkill. But consider this question: How many ripples does growth or a shift create? When you finish the list of all the ripples, that number multiplied by no less than two is how many clarifications are needed to avoid confusion and misunderstanding and their potential fallout. One truth to grab on to-growth is change.

Change equals a clarification need. If that stresses you out as a leader, then this task is most likely not in your wheelhouse. Odds are you know the team member that lives in that wheelhouse. Talk to them soon. It’s critical.

Photo by Austin Distel on Unsplash