A Second Flip from Frustration to Appreciation

I was trying to leave ahead of the crowd. Something wasn’t cooperating.

That something was a button on the bottom of my folding table. In order for the table to fold, this button has to release the lock on the leg. Leg 1, easy. Leg 2, a problem.

“Fine.  I’ll walk everything else out to the car and come back.  Stupid button.”

Back at the table, button still not releasing, a lady approached.

“Is this your table?”

First thought, “She thinks I’m stealing a table.”

“Yes.”

“Good. I have a question about something you had on display.”

Her question was very personal. A family situation she needed some direction how to approach.

She seemed to walk away feeling supported and resourced.

I knelt back down to work some more on that stubborn button. Click. And Fold.

In that second frustration flipped to appreciation.

That stuck button delayed me long enough to ease someone’s mind, speak to their heart, and give a little peace.

Opportunity created by delay.

Lesson on Southwest Flight #1061

First announcement shared when we boarded Southwest Flight #1061 in Sarasota bound for Houston: “Warning: Rough Flight Ahead. No services will be provided by the crew.”

Second announcement shared as we sat on the plane: “Update: Delayed due to military training over the Gulf of Mexico. Restricted airways require us to submit new flight plans.”

Third announcement shared before we left 40 minutes late: “The new route is longer, but we’ll get you there as soon as possible.”

Fourth announcement shared midflight: “Due to the current smooth ride, the crew will be able to serve drinks.”

Experience: Smooth Flight arriving only 30 minutes later than scheduled.

Lesson: Some delays produce better journeys.

Photo: Setting sun sky somewhere between Houston and Albuquerque