Learning & Growth

10 Minutes in New Orleans

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Last weekend we traveled to New Orleans to run the Rock ‘n’ Roll race. Unless you hibernate in your hotel, you see and therefore learn a lot in New Orleans. I’ve never been disappointed visiting New Orleans.

As for seeing and learning in New Orleans, a visit there should include taking in great food. We made it a point to not eat at the same place twice. Not necessarily hard to do, but certainly fun to achieve. Here’s the food establishments we visited during our stay:

The Milk Bar

We ate just about anything you could ask for: crawfish, shrimp and grits, crab, gumbo, pasta, burgers, pizza, chocolate, ice cream, and beignets. No regrets.

Boil Seafood House

I can only imagine the challenges these owners and employees have survived during the pandemic. This race, an annual event, wasn’t even held last year. And who knows how many others were canceled. So to be open and surviving is a testament to their commitment to their business and their customers.

We Floridians came to town somewhat clueless to the continuing COVID protocols in place in New Orleans. We learned real quick. Not in a rude way, but it was clear we were not at home. Mask mandates required us to mask up everywhere we went. No problem. Happy to comply. In some places, vaccination proof was required; we knew this as a requirement to enter the race expo. No problem. Happy to comply.

What was interesting to see was how the employees of these ten food businesses went about treating their customers while holding to these protocols. 9 out of 10 were excellent experiences. Regardless of their choosing to uphold the protocols or choosing to require vaccination proof, these employees treated their customers with excellent respect and warmth as they worked under unusual circumstances.

Our best experience was at Kilwins on Decatur Street. It was Sunday afternoon, and my friend wanted a shake. Google told us the closest shake available was Kilwins, so we headed there. We passed Cafe Beignet on our way there and decided it was time to get some beignets as well, after Kilwins. The next 10 minutes was a lesson in customer service.

If you know me, a “no” to ice cream is rare. But I was saving room for beignets. Even the chocolate was not tempting me in Kilwins. We already had our share from Leah’s Pralines, so I didn’t enter Kilwins with a shopping mindset. Just taking it in. We were not greeted at the door by anyone checking proof of vaccination. What we were greeted with was employees behind the counter welcoming us in the store, “Welcome to Kilwins!” My buddy ordered his shake, while I eyed the chocolate. Nicey, behind the counter, asked if I needed any help. I said, “No, just looking.” She offered to give me a fudge sample. Do you think I said no? After that sample of her favorite, she asked if I saw another fudge I’d like to sample. Well, I had to admit I didn’t need a sample. I had been hooked into buying a chunk of Toasted Coconut Fudge, simply because it sounded intriguing. Plus, Nicey lived up to her name. We walked out of Kilwins happy shake and fudge customers expecting to enjoy more happiness in beignet land.

We went from the best customer experience to the worst customer experience in what felt like another city, but only two stores apart. Not to bore you with the details, but suffice it to say one Cafe Beignet employee was determined to have things her way when it came to COVID protocols to the point customers did not feel welcomed. We were thankful for outside seating.

In that ten minutes in New Orleans, we saw and learned a few things about customer service, about how to treat one another during challenging times, about power, about treating others the way you want to be treated.

To the 90% of New Orleans businesses that made our trip amazing, thank you. We remember our time with you as minutes well spent, minutes we were seen and heard, minutes you thought more about us than you did yourself. Keep giving your customers great minutes!

“You’ve No Idea”

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(Luke 22:15 MSG)

Three years in the making by your time

Eternity of anticipating by my time

Maybe just another meal from where you sit

Undoubtedly my most important from where I sit

A moment to remember the past in your heart

A moment to embrace the future in my heart

A flurry of questions through your mind

A calming of purpose through my mind

Confusing challenges for your spirit

Surrendered offerings for my spirit

Everything about this moment you’ve no idea

Before, now, and after I’ve every idea

(Photo by James Coleman on Unsplash)

In the Ditch

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This week I toured a new residency for a nonprofit whose mission is to provide homeless women and men with mental health challenges a hope for the future. Second Heart Homes is the name of this Sarasota-based nonprofit.

The facility my colleague and I toured-the first residence in their program designed for women-just opened in December. At the moment, three clients are in the program; the facility will eventually be prepared to house 12 women.

My first visit in one of Second Heart’s Homes was in the fall of 2020. I revisit that first tour every time I enter a new residence. Each visit in each residence breathes new life into everyone in the room. Why? Because their is love and hope in each heart and smiles on each face.

Yet, the reality remains that behind that smile is a heart and mind with wounds waiting to be healed. Steps have been taken to start the healing, but the journey has just begun.

This hit home as I heard a simple illustration about one of the new clients in the women’s facility. Although she’s been there for several weeks…although she was friends with one of the other women before moving in…although she no longer has to rely on the Salvation Army for shelter each night, she has to have lights on and her purse is under her pillow while she sleeps.

Take a moment. Imagine what’s behind these necessities.

The image of a purse under a pillow stuck with me. Many thoughts went through my mind, so many to chew on. The one that I most appreciated was this: Thank God someone got in the ditch for this lady.

True empathy cares about not just providing a pillow but what it might be used to protect. True empathy gets in the ditch.

Photo by Annie Spratt on Unsplash

First 2022 Reads

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If my first two reads of 2022 are any indication, I’m in for an education.

Book #1

Before reading this book, I knew nothing about the start of Wycliffe Bible Translators and Summer Institute of Linguistics (SIL). It’s quite a story. In this memoir, you learn just how passionate founder Cameron Townsend was and how that passion laid the foundation for one of the largest mission organizations. His vision and commitment led many world leaders to join forces to transform communities. He used what he had and relied on God for what he didn’t have.

Book #2

If James Cone only wrote this book for me, it would have been worth his time. I’m thankful for the direction I received to read it. I had no idea what I was going to learn and experience. I learned many things. Much of what I learned gave voice to my mind’s whys I didn’t know I needed to voice and answered my soul’s questions I didn’t know I needed to know. As a white, 53-year-old son of a Baptist preacher, my heart ached and my eyes teared through much of this book. So many what if’s and why not’s simultaneously producing shame and empathy, anger and compassion. My view of American history has changed. My appreciation for suffering has deepened. My belief in Jesus’ sacrifice has solidified.

These two books exemplify why it’s important to read. What are you reading? What education will you give yourself in 2022?

Race Day is Coming…Ready?

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Yesterday my run was a 6-mile route I created last Summer. It mostly runs east and west, as you can see here:

At the mile 1 turnaround, I noticed something. I had been running with the wind to my back, which meant for the next three miles it was now in my face. Made me stop (I didn’t actually stop running) and think…and this is where my mind went the next three miles.

Some windy days are worse than others. On those worse days, like this past Sunday when gusts were 20+MPH, I run as much as possible in the crosswind. Of course, you always have the choice to say, “No thanks. I’m not even lacing up.”

Ultimately, you need to run into the wind. Why? Because Race Day is Coming!

All the training weeks before race day you can do whatever you want in choosing to deal with the elements. But come race day, it’s out of your hands. There’s no opting out. The course is already laid out, and the elements are not in any human’s hands. Race Day is here. You have to deal with it.

Runner or not, we all have race days.

  • Newly engaged…race day is coming
  • Newly pregnant…race day is coming
  • Final child about to graduate…race day is coming
  • Mid-life career change approaching…race day is coming
  • Anticipating retirement…race day is coming

These race days, if you’re living life well, you see coming and can do your best to make the right training choices. There are some race days you don’t see coming. Like 100MPH wind race days. If you are a “This Is Us” fan, this week you saw Beth and Randall have to deal with a major Race Day with their 17-year-old. All race days, known and unknown, come, and you don’t have a choice but to deal with the elements.

So what do we do? Sure, most training days and race days are mild. Enjoy them to the fullest. On those “unmild” days, recognize you have choices. If you want to be ready for race day, you’ve got to be willing to run into the wind occasionally. When that’s not your best option, it’s okay to slow the pace or claim it as rest day.

Be wise. Race day is coming.

You Have Options

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Three Saturdays ago I was sleeping the day away, pretty sure I had COVID. Test came back the next day affirming my suspicion.

I test my health often by running. Can I? How did it go? Do I need a nap soon after? Yadda yadda.

Thankfully my case was mild. I “ran a test” with a decent 5k the following Wednesday, but not every run since has been an indicator that all is well.

Earlier this week I set a plan to run each day this weekend-a progressive schedule of six miles on Friday, seven on Saturday, and eight on Sunday. Nothing new. This was a routine schedule this past Fall.

Not sure what it is, but Friday runs since the Summer have occasionally been rough. Yesterday was one of them. I cut it short, ending up with 4.15 miles. I haven’t let my mind look at Fridays any differently…well, until yesterday.

So last night and this morning I debated how far I should run this morning. Not running wasn’t an option I considered. I landed on simply running the same route as yesterday and see how the six went. Around mile two my legs felt pretty much like yesterday, not quite as sluggish. I decided it didn’t matter what pace I had to adjust to, how much walk/running I had to do, six miles was happening today.

A little over three miles I stopped for a quick water break in the park. I didn’t stop long. I didn’t want my body to tell my mind what to do. Somewhere in mile four my legs perked up. I told myself, “Go with it.” I adjusted my course and ran past my next turn taking the next road instead.

I ended up taking four more such turns and completed just under seven miles…with more in the tank.

Here’s my takeaway. We all have days when things don’t go according to plan. We all have to deal with letdowns, apparent failures, missed goals. At the end of those days when we assess the next one, we have options. They range from shutting down to overcompensating. Usually, somewhere in the middle is the best option.

How your next day goes is entirely up to you. You have options.

Photo by Oliver Roos on Unsplash

2021 Library

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For a fourth year I have followed a self-developed reading strategy with the objective to read broader. The goal: read books falling under nine headings. This strategy is still working for me.

For the curious, here is the library of 21 books (Look at that! 21 in ’21! Totally coincidental…or was it?) including avenue of reading:

  • The Greatest Motivational Tool by Rod Olson (hard copy)
  • Simplifying Coaching by Claire Pedrick (kindle)…best book on coaching I’ve read in a while
  • The Color of Compromise by Jemar Tisby (hard copy)…most challenging book in this library
  • Presence by Amy Cuddy (hard copy)…book with best takeaway, “Fake It ‘Til You Become It.”
  • Hope Rising by Casey Gwinn & Chan Hellman (kindle)…favorite book in this library
  • Opening Up by Writing It Down by James Pennebaker & Joshua Smyth (kindle)
  • Now Hope by Paul De Jong (kindle)
  • Into the Silent Land by Martin Laird (kindle)…most surprising book in this library
  • Baca by Valerie Hyer (hard copy)
  • Unfinished Business by Lee Kravitz (audio)
  • When Mama Can’t Kiss It Better by Lori Getz (kindle)
  • The Journey by Lee Ann Martin (hard copy)
  • The Red Badge of Courage by Stephen Crane (hard copy)
  • Love Like You’ve Never Been Hurt by Jentezen Franklin (kindle)
  • Prepare by J. Paul Nyquist (hard copy)
  • Sound Doctrine by Bobby Jamieson (hard copy)
  • Awe by Paul David Tripp (kindle)…I read this annually
  • Don’t Give the Enemy a Seat at Your Table by Louie Gigilio (kindle)…favorite Christian living book in this library
  • How the Light Gets In by Pat Schneider (kindle)…second favorite book in this library
  • Heartbreak to Hope by Samuel Wright (hard copy)
  • Another Gospel by Alisa Childers (kindle)

I’m Here To…

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Around mile 2 of my run this morning, I passed a runner who was struggling. And I might add, it’s December 31st and 70F at sunrise, so understandable. I feel you.

But what really caught my eye was his shirt. I hadn’t seen one, but maybe you have. Here’s an example:

Gave me a chuckle. And gave me something to think about the rest of my run.

Was that guy actually making a statement about his running? Or was it “just” the first shirt he grabbed?

Was his apparent struggle to be running supported by his shirt? Or was it a declaration a day early of 2022?

Whatever the case, this statement aligns with how we often show up. And it mostly has to do with that second word. That four-letter word says quite a bit. And it often says, much like a familiar bumper sticker, “I’d rather be somewhere else.” So maybe in that runner’s case, “I’d rather be sitting on my lanai, drinking another cup of coffee, watching College Game Day!”

In the spirit of improving how we show up, let me throw out a couple of suggestions.

One, drop the word “just” anytime you’re making a statement about why you’re anywhere. Whatever amount of tongue biting is involved (been there), stay silent until you can state why you’re there without sounding like you don’t want to be.

Second, on a deeper level in the spirit of New Year’s Eve, how about editing this statement to declare how you desire to show up? “I’m here to __________.” How do you fill in the blank this coming Monday at 8AM? What best completes that sentence for your hopes for the first month of 2022? The first quarter? The entire year?

Declare to yourself, to God, and to whoever else that would benefit, “I’m here to __________.”

Here’s to showing up with purpose in 2022!

If You Were a Flower Arrangement…

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Today I had a terrific call with a coaching client. As they shared their reflections on the year, an interesting symbol came to my mind. It was somewhat fresh in my mind because I had just received it in a text this morning.

This image seemed appropriate to share because of symbolism we had used in the coaching work when we first began. The imagery was based on the petals of a flower. The exercise was to determine how many petals make up the different elements of one’s life and to create an image based on the importance of those elements – in essence, use the image of a flower to put your life in perspective.

That imagery for this client set the tone for eight months of work. Listening to them describe how they see themselves now and where they are on their journey, this idea came to mind. What if the exercise where expanding from the image of one flower to a bouquet of flowers?

So I pulled up this image to screen share:

This was an arrangement my mother received just this morning. After I pulled it up, I simply challenged my client to consider this: “How would a flower bouquet of your life eight months ago compare to one today?” As a person of vision and words, that spoke to them.

If that speaks to you, go ahead. Get out a pad. Write, draw, or both. Take an inventory. How would your life look as a flower arrangement? If you’d like it to look different, what are some things to address as you enter 2022? Pick one flower and start beautifying your bouquet.

Here’s to a nicer bouquet!

Tucson Reflection #4

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A little travel trivia for you based on an article by Livability (2016):

  • The average American has visited 12 states.
  • The top five visited states are Florida, California, Georgia, New York, and Nevada.
  • California, Florida, and New York residents have visited fewer states than the typical American.
  • 10% of Americans have never been to a state other than the one they live in.
  • Americans take more than four leisure trips per year.

My Thanksgiving trip of 11 days, counting airports, took me to five states. Looking at these trivia points, it would be foolish of me not to see my life as privileged.

At some point on this trip, maybe on a plane or driving around Tucson, a thought occurred to me. The more I travel to new places the smaller I get. I’m pretty sure it was while I was in Tucson. I’m guessing because Tucson was unlike any other city I’ve visited.

Sure, it is American. Sure, it is modern. Sure, it is multicultural. Sure, it is a University town. Sure, it is picturesque. Sure, it is probably just about anything you’d want a city to be where you live or visit.

Something about Tucson, though, expanded my world and reminded me that the world is quite big. Therefore, I am quite small.

Now, someone might read that and the takeaway would be, “That sounds depressing.” Thankfully, with the worldview I have, my response is the opposite. I’m grateful for the reminder.

Too often my world revolves around me. I’m “bigger” than I really am. Is that because I’m American? Single? Male? White? Privileged? Floridian? Alabama fan? Probably. But it’s also because I’m human, in the lineage of Adam. I fall prey to wanting to be like God.

The smaller we children of Adam see ourselves in comparison to God the better our lives are. We allow the fullness of His presence; we give him more space to reveal he’s bigger. Bigger than us. Bigger than our stuff. Bigger than our circumstances. Bigger than our doubts. Bigger than our fears. Bigger.

On behalf of all the children of Adam, thank you, Tucson! You remind us God is Big!

Photo by REVOLT on Unsplash